Contact Us
If you have any questions about our products or need support, please use the live chat on our website or open a ticket on our Discord. Our team typically replies within a few minutes and is happy to help with any questions you may have.
Working hours: 6:00 AM – 2:00 AM (UTC+00:00)
What to include when you message us
Support is on Discord and the fastest replies come from tickets that already answer the obvious questions. Tell us the email you ordered with, your Windows version and build (press Win+R, type winver), and what you see on screen rather than what you expected. If the loader opens and nothing happens, say so. If the menu never appears at all, say that instead, because the two have different causes.
How quickly you will hear back
During working hours a ticket is normally answered within a few minutes. Outside them it waits until the next window. Orders are delivered automatically the moment payment clears, so if your key has not arrived it is worth checking your account page before opening a ticket.
What support can sort out
- Setup help, including the Windows security settings the loader needs
- A fresh loader after an Aniimo patch, and time added back for the downtime
- An HWID reset after a Windows reinstall or a hardware change, free of charge
- Payment problems, including a new card link if the first one fails
What it cannot
We cannot undo a ban, recover an Aniimo account, or move a licence to someone else. One licence covers one machine; a second PC needs a second licence. We would rather tell you that up front than take an order that was never going to work for you.
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